Position can be located in West Point, GA or Bristol, VA.  Successful candidate must be willing to travel.  

Summary:

Responsible for design, implementation, management, maintenance, and support of technology solutions for all physical and virtual network, server, storage and application infrastructure environments.

  Duties & Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

• Support, incident resolution and problem resolution for network, server and storage hardware and infrastructure application issues
• Change and configuration management for all network, server and storage technologies
• Network, server and storage infrastructure administration including: security patches, software updates and installations, firmware and hardware updates and installations
• Network, server and storage infrastructure monitoring and alerting to ensure uptime and responsive issue resolution
• Ensure all critical systems and data are protected through backups
• Provide support for internally developed and/or purchased third party applications and appliances as necessary
• Design and implement new network, server, storage and infrastructure application solutions to solve business problems and improve overall operations
• Create and maintain written documentation to improve the supportability of the entire network, server, storage and application infrastructure
• Thorough understanding of industry technology standards and trends for application and information security; familiarity with security vulnerability scanning tools and techniques
• Strong knowledge of software security for web and mobile applications.
• Strong understanding of information security and risk analysis processes (e.g. threat modeling)
• Ability to establish relationships with business, IT leaders and technology subject matter experts with effective verbal and written communication skills appropriate for both technical and non-technical audiences
• Ability to adapt quickly to changes within the enterprise and technological landscape
• Access Management design and definition, especially with cloud products (IaaS, SaaS, PaaS, cloud storage, cloud database)
• Experience in medium complex MSO organizations, data, video and cable industry experience a plus
• Strong technical background and understanding of security solutions and networking
• Support IT Help Desk functions as needed
• Support Network Engineering as needed
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-Education:

• A four-year degree in IT, computer science, or a business-related field or 4-5 years relevant experience; or an equivalent combination of both experience and education
• At least one JNCIP, MCSE, VCP, RHCE, HDSCP or equivalent industry certification preferred

-Experience/Skills Needed:

• 4-5 years of experience working with LAN/WAN and Internet connectivity, as well as supporting network equipment including routers, switches and firewalls, preferably with Juniper equipment
• 4-5 years of experience working with both physical and virtual Windows and/or Linux Servers, preferably using VMware
• 4-5 years of experience working with Microsoft Exchange, SharePoint or equivalent collaboration solutions
• 4-5 years of experience working with SANs and data protection solutions
• Must possess expert hardware and software troubleshooting skills, proven through previous work experience
• 4-5 years of experience working with users providing solutions to desktop needs, software needs, help desk type functions
• Experience documenting processes and procedures required
• Experience scripting for server task automation, VB Script, Windows Scripting, etc.
• Brings passion and enthusiasm to what we do and how we do it everyday
• Demonstrates a sense of collective ownership for technology solutions
• Helps entire team understand how our work is strategically important to success
• Solves problems in alignment with overall department and company goals
• Demonstrates the ability to identify problems and present possible solutions based on research and applied knowledge
• Demonstrates the ability to make recommendations on which potential solution is best based on business impact
• Communicates and works well with others
• Demonstrates the ability to effectively communicate technical solution details through words and visuals
• Acts as a mentor to other team members and discusses opportunities and challenges in a positive manner
• Rapidly adapts and succeeds in a changing environment
• Is passionate about learning new technology and consistently finding ways to do things better
• Challenges the status-quo and looks at problems, processes and solutions in a new way

-Computer Skills:

• Proficient in the entire Microsoft Office Suite, Office365
• Expert working knowledge of the following, but not limited to:
  • Routers, Firewalls, Switches, Load Balancers, WAPs, etc. (Juniper, Cisco, etc.)
  • Server Hardware (Dell, Sun, etc.)
  • Operating Systems (Windows, Linux, Solaris, etc.)
  • VMware
  • SANs (Hitachi, Nibble, EMC, etc.)
  • Tools (Active Directory, DNS, DHCP, Xymon, Landesk, Actifio, Veeam, etc.) 
  • Command Languages (Junos, IOS, etc.)

-Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk and hear
• Required to use hands to type, handle objects and paperwork
• Required to reach and hold on to items at chest level or reach above the shoulder
• Required to use close vision and be able to focus 
• Must be able to physically move and set up various computer equipment as required (50 or more pounds)
• Must be able to be on call as this position will be on a rotating, on call schedule, as well as, be escalated support and be the person who has primary responsibility for all server-related equipment
• Some travel may be required