Billing Specialist
Remote - Successful candidate must live in a state in which Point Broadband operates (AL, FL, GA, MD, MI, NY, OH, TN, TX, or VA) #LI-remote

Do you want to be part of a team that’s changing the way communities connect? Point Broadband takes pride in offering reliable and affordable broadband services to rural communities and small towns across the region. We’re always on the lookout for talented, driven individuals to help us bring top-quality broadband services to more customers. Are you ready to be an integral part of a dynamic organization that values hard work, collaboration, and a steadfast commitment to providing exceptional service to our customers? Please let us hear from you!

Summary

This position provides support to all internal departments of Point Broadband regarding billing and order entry and is responsible for providing accurate and timely invoices to all Point Broadband subscribers.

Duties and Responsibilities:

Essential duties and responsibilities include the following but are not limited to:

• Utilizes company software to identify outstanding accounts.
• Generates bills and invoices specific to customer accounts.
• Delivers invoices to clients via digital and traditional mail services.
• Processes ACH and credit card drafts for customers.
• Processes late fees and late notices.
• Processes recurring payments.
• Responsible for the IVR call out process.
• Sends delinquent accounts to the collections department.
• Generates monthly and quarterly reports.
• Creation of new products and services.
• Completes routine maintenance of the billing database.
• Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High school diploma or equivalent is required.

Experience/Skills Needed:

• Knowledge of Point Broadband’s products and services.
• Strong communications and phone skills, interpersonal skills, problem-solving skills.
• Strong attention to detail is required.
• Must have excellent customer service skills.

Computer Skills

• Requires working knowledge of the Microsoft Office Suite
• Previous billing software/accounts receivable software preferred.

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk, hear, and communicate effectively.
• Required to use hands to type, handle objects and paperwork.
• Required to reach and hold on to items at chest level or reach above the shoulder.
• Required to use close vision and be able to focus.
• Occasionally required to lift up to 20 pounds.
• Must be able to work occasional overtime as required, including weekends.

Benefits:

• Medical (3 plans to choose from), Dental and Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*