Sales Order Entry Specialist
Remote, but successful candidate MUST live within a state in which Point Broadband Operates (AL, FL, GA, MI, OH, TN, TX, and VA)    #LI-remote  
 

Summary:

Responsible for keying all sales completed by our Door-to-Door sales channel which includes retrieving order information, keying all pertinent customer information into our CRM, scheduling, and customer follow up as needed.

Duties and Responsibilities:

Essential duties and responsibilities include the following:

• Receive orders from all DTD sales agents that are located throughout our various markets.  Orders will be received via email.  Key orders into our CRM/Billing platform, relay changes to customers as needed
• Keep DTD sales agents abreast of their individual order status
• Receives and attempts to reschedule any missed installations related to Door-to-Door sales
• Assists with E-Commerce orders that may come in after hours
• Performs other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good knowledge base of Internet products and services
• Must be detail oriented and well organized
• Trouble shooting skills
• Excellent written and verbal communication skills
• Excellent time management skills

Education:

High school diploma and relevant work experience

Experience/Skills Needed:

• Ability to articulate and communicate to internal and occasionally external customers
• Must be highly organized, flexible, detail-oriented, and able to multitask
• Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary

Computer Skills:

Requires thorough working knowledge of MS Excel and MS word. Requires exceptional keyboarding skills and the ability to learn and then navigate through complex CRM/Billing platform

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job the employee must be able to work outdoors in mid-western climates and is regularly required to drive, sit, stand, and walk; use hands to finger, handle or feel; use vision to adjust focus to close and distant objects; be able to occasionally lift up to 50 lbs., e.g., boxes of sales and marketing materials, display objects, etc.

• Regularly required to talk and hear
• Required to use hands to type, handle objects and paperwork
• Required to reach and hold on to items at chest level or reach above the shoulder
• Required to use close vision and be able to focus
• Ability to work beyond normal business hours including evenings up to 9 pm, weekends and holidays as necessary
• Must be able to work in inclement weather
• While performing the duties of this job the employee is required to have and maintain a valid driver’s license and driving record that meets the standards of our insurance company

Benefits:

• Medical (3 plans to choose from), Dental and Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Uniform/Boot allowance *Applicable by Position*
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*