Analyst II - Power BI
Remote, but successful candidate MUST live within a state in which Point Broadband Operates (AL, FL, GA, MD, MI, NY, OH, TN, TX, and VA)    #LI-remote

Summary:

We are looking for an experienced Analyst II with deep skills in Power BI and a strong analytical mindset to support key business functions in the telecommunications domain. You will develop dynamic dashboards, deliver insights from large telecom datasets, and support teams in areas such as customer retention, network quality, and revenue optimization.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to the following:

• Design and maintain Power BI dashboards and visualizations to support telecom use cases, including:
• Customer churn analysis
• ARPU (Average Revenue Per User) tracking
• Network performance monitoring (e.g., dropped calls, latency)
• Customer segmentation and usage patterns
• Gather requirements from stakeholders across marketing, operations, and engineering
• Create data models and implement DAX calculations to reflect complex business logic and KPIs
• Work with cross-functional teams to define and validate data sources such as Call Detail Records (CDRs), CRM data, billing systems, and network logs.
• Ensure data consistency, accuracy, and performance across reporting tools.
• Provide support for ad-hoc analyses to answer key business questions.
• Automate reports and build scalable BI solutions that reduce manual effort.
• Deliver actionable insights through storytelling and clear data visualizations.
• Document data definitions, business rules, and reporting standards.

Required Qualifications:

• Bachelor’s degree in Data Science, Business Analytics, Computer Science, or relevant work experience.
• 2–4 years of experience in a business/data analyst or BI role—preferably in the telecommunications industry.
• Strong expertise in Power BI (data modeling, Power Query, DAX).
• Proficiency in SQL and experience querying large relational databases.
• Solid understanding of telecom KPIs such as churn, ARPU, network performance metrics, and subscriber usage behavior.
• Ability to work with large, complex datasets and extract actionable insights.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Experience working with telecom-specific data (e.g., CDRs, OSS/BSS systems, CRM platforms).
• Familiarity with Azure Synapse, Power Platform (Power Automate, Power Apps), or SSAS.
• Knowledge of Python or R for advanced analytics is a plus.

What We Offer:

• Competitive salary and performance bonuses
• Comprehensive benefits including healthcare and retirement
• Exposure to cutting-edge telecom analytics use cases
• Career growth and training opportunities
• A collaborative, data-first culture

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk, hear, and communicate effectively.
• Frequently required to sit, stand, bend at the knees and waist, and walk.
• Required to use hands to type, handle objects and paperwork.
• Required to reach and hold on to items at chest level or reach above the shoulder.
• Required to use close vision, see colors, and be able to focus.
• Ability to present technical information to a non-technical audience.
• Ability to read street maps and system design prints.
• Must be able to travel for business purposes on an occasional basis.

Benefits:

• Medical (3 plans to choose from), Dental and Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Uniform/Boot allowance *Applicable by Position*
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*