Customer Experience Billing Specialist
Stanton, MI
 

MAKE YOUR MARK! COME JOIN A FAST-GROWING INTERNET SERVICE PROVIDER IN THE STANTON AREA. FULL-TIME OPPORTUNITIES WITH COMPETITIVE COMPENSATION ARE AVAILABLE.

AT POINT BROADBAND WE IMPROVE LIVES THROUGH FIBER TECHNOLOGY. IF YOU ARE SELF-MOTIVATED TO ACHIEVE EXCELLENCE AND YOU TAKE PRIDE IN HELPING OTHERS - OUR MISSION TO DELIVER SUPERIOR FIBER-BASED BROADBAND SOLUTIONS TO SMALL TOWN USA AND RURAL AMERICA, WITH A FOCUS ON COMMUNITY, AND BEST IN CLASS CUSTOMER SERVICE STARTS WITH YOU.

Summary

This position is responsible for payment and equipment processing and customer service support for installation, service, sales and billing inquiries to customers at the regional walk-in support centers.  Position will also have front desk/receptionist duties.

Duties & Responsibilities

Essential duties and responsibilities include the following but are not limited to:

• Greets customers and handles general billing and service inquiries
• Stays current with all changes in CSR processing tasks and pricing changes
• Communicates service offerings to customers and processes new installation orders, upgrades and change of service work orders into the company’s billing system.
• Receives and processes payments and equipment from customers
• Provides general service support and basic troubleshooting activities and schedules service calls in compliance with company policies.
• Receives and processes field collections from contractors
• Makes appropriate payment/equipment adjustments to billing database
• Balances daily receipts and cash drawer
• Performs other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

High school diploma or equivalent is required.

Experience/Skills Needed:

• One year customer service experience preferred
• Must be able to multitask and prioritize work
• Must have excellent customer service skills

Computer Skills:

Requires working knowledge of MS Excel, email and Internet; basic knowledge of CSG or similar billing system preferred.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• regularly required to talk and hear
• required to use hands to type, handle objects and paperwork
• required to reach and hold on to items at chest level or reach above the shoulder
• required to use close vision and be able to focus
• Required to regularly sit for long periods, stand/walk occasionally
• Speak, hear normal conversation and telephone ring tones
• Operate a computer and other office equipment
• occasionally required to lift up to 20 pounds
• Must be able to work occasional overtime as required including weekends

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of responsibilities, duties and skill required for the position.