Senior Order Entry Specialist
Remote - Successful candidate must live in a state in which Point Broadband operates (AL, FL, GA, MD, MI, NY, OH, TN, TX, or VA)   #LI-remote

Summary:

This position supports the order entry team by managing escalations, projects, and complex order scenarios while ensuring that customer orders are processed accurately and on time. This role serves as a subject matter expert, collaborating with cross-functional teams to resolve issues, maintain data integrity, and drive process improvements.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

• Accurately enter and validate customer orders in the system, ensuring compliance with pricing, terms, inventory, and delivery requirements.
• Serve as a lead point of contact for escalated or complex order scenarios.
• Ensure all orders are processed within established SLAs and with a high degree of accuracy.
• Collaborate with internal departments (Sales, Customer Service, Inventory, Billing) to resolve order discrepancies, backorders, and fulfillment issues.
• Monitor order status and proactively communicate updates or delays to internal and external stakeholders.
• Provide support and training to junior Order Entry team members.
• Identify and recommend process improvements to streamline workflows and reduce order cycle time.
• Maintain order documentation and ensure data integrity within the order management system (e.g., ERP or CRM).
• Participate in system testing, implementation, or updates as a power user or SME.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• High school diploma or GED required.
• Associate’s or Bachelor’s degree preferred.
• 3+ years of experience in order entry, order management, or sales operations.
• Excellent attention to detail and data accuracy.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong organizational, problem-solving, and communication skills.
• Experience mentoring or supporting junior team members is a plus.

Computer Skills:

• Advanced knowledge of Microsoft Office Suite.
• Strong proficiency with order management systems (e.g., SAP, NetSuite, Oracle, Salesforce).

Physical Requirements/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk, hear, and communicate effectively.
• Required to use hands to type, handle objects and paperwork.
• Required to reach and hold on to items at chest level or reach above the shoulder.
• Required to use close vision, see colors, and be able to focus.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to work standard office hours with occasional extended hours as business needs dictate.
• Minimal physical effort required.

Benefits:

• Medical (3 plans to choose from), Dental and Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*