This position is responsible for all pre-sale and post-sale technical aspects of the company’s Commercial and Wholesale revenue growth.  Individuals in this position are responsible for supporting a team of Account Executives in the development of Network, Voice, and Data Center solutions for prospective clients and then managing the timely and accurate service delivery of those solutions.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

• Responsible for providing primary technical support to the commercial sales and support teams
• Attend sales calls with Account Executives and assist in the sale by performing technical requirement analysis, technical responses, site evaluation, presentations to customers/prospects, reviewing/coordinating complex proposals and communicating the technical merits of our solution and service migration considerations
• Maintain an in-depth knowledge of the Point Broadband network and assist in accurate cost analysis and pricing for complex voice and data services
• Serve as primary project manager/contact for Point Broadband staff and the customer and ensure all network components have been identified, procured, and are in place and working prior to installation due date.
• Deliver technical training to new and existing Point Broadband Account Executives, support staff, and customers.
• Follow-up with customers to assure satisfaction with Point Broadband delivered services
• Act as resource for all commercial RFP and RFQ responses and produce all technical content required. Coordinate installation and other implementation activities with customers and Point Broadband operations, engineering, customer care and other staff
• Assist with Platinum customers as needed to ensure timely solutions for trouble tickets and change orders
• Assist in the sales process by mapping out prospect/customer current networks to include locations, circuits, network topology and applications, and then design optimal alternatives to support customer needs with Point Broadband solutions, including but not limited to PRI’s, SIP PRI equivalent trunking, VOIP, Internet, Metro Ethernet, MPLS, Virtualization, Backup and Colocation
• Maintain awareness of large customer installations to ensure capital projects meet or exceed defined financial benchmarks
• Take a leadership role in seeking out, identifying and evaluating network extension opportunities based on required capital cost, customer demographic, competitive environment, penetration forecasts and ROI analysis
• Represent an uncompromising commitment to professionalism and integrity in how you and your associates conduct business
• Take a leadership role in the development of networking opportunities with consultants; interconnect companies, data equipment vendors and other partners that would advance the penetration of Point Broadband services and ensure an exceptional customer experience
• Assure the quality representation of our services, pricing and deliverables to prospects and customers meet company standards
• Manage customer and inter-department relationships to ensure satisfaction with Point Broadband services and prompt resolution of issues

Qualifications:

To perform this job successfully, an individual must have exceptional organizational skills and be able to multi-task.  They must also be able to provide outstanding customer service and support in a professional manner and in accordance with company policies and standards.  The requirements listed below are representative of the knowledge, skill, and/or ability required. The candidate must exhibit leadership qualities.

• Requires three or more years of sales engineering and networking experience in the telecom, broadband, or data service provider industry Excellent verbal and written communication skills
• Ability to work closely with Account Executives with a proven knowledge of the sales cycle
• Strong skills in sales presentation and proposal design
• Must have knowledge of Metro Ethernet technologies (ELAN, EPL, EVPL), WANs and LANs
• Must have working knowledge of TCP/IP, firewalls and VPNs
• Must have working knowledge of data Virtualization and Backup
• Strong knowledge of industry networking technologies such as TCP/IP, L3VPN, MPLS, VPLS, VPN, Ethernet, VoIP, SONET, DWDM
• Familiar with various networking fundamentals related to routers, switches, LAN, MAN, WAN, DS3, OC-x, CSU/DSU and other CPE
• Possess a consultative approach to providing customer solutions and design with strong knowledge of converged multimedia applications
• Extensive experience with routing and signaling protocols such as BGP, ISIS, OSPF, LDP, RSVP as well as knowledge of emerging technologies
• Extensive voice networking experience with an emphasis on VoIP, Hosted-VoIP, signaling protocols and PBX
• Ability to multi task and meet multiple deadlines

Education/Experience:

• Bachelor’s degree from a four-year college or university preferred; or equivalent training, education and experience (preferably with concentration in Computer Science or Telecommunications Engineering Technology)
• Telecommunications industry experience preferred
• Cisco and VMware certifications preferred

Computer Skills:

• Proficient in MS Visio, MS Word, MS Excel and MS PowerPoint

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job the employee is occasionally required to walk; sit; stoop, kneel, crouch, or crawl and talk or hear.
• The employee is occasionally required to lift up to 50 pounds.
• The vision requirements include: close vision and ability to adjust focus. 
• The employee must have the ability to work various hours, including nights, weekends and holidays if needed.
• Travel requirements may be up to 25% of the job